Partner
Premier
Maintenance, Support, Warranty & Training Programs
Click here or contact us for a specific
configuration and discounted pricing for your Partner Premier application
Service Item
List, Discount Pricing Catalog & Online Ordering - Gold Seal- North America
Who can use
the the Partner Premier
programs?
The
program is available to
all
Customers with Polycom Video and Audio products
(regardless of where or when
the unit was purchased).
. .
The
coverage period begins when the agreement is invoiced
or at the expiration of the prior maintenance contract..
If the video unit
is purchased from
another vendor or if the system is older or out of warranty,
we still may cover it,
as long as the unit can be verified operational. Operational verification is done
by testing the unit on line - via videoconferencing. Unfortunately, we do not offer
maintenance on phones out of warranty.
What
does the Partner Premier program include?
To get full use from your conferencing systems, you need great service, support
and training.
Training
Good training is important to ensure that
everyone is comfortable with the use and features of
the system during their important online meetings.
Our Partner Premier program provides unlimited training for you and your staff - by
using the conferencing system itself for distance learning.
This training feature is particularly valuable for organizations with lots of users. You can repeat
the training as often as required or as personnel change in your organization.
You just call the 800 number and schedule training through the customer support center.
Next-Day Advanced Equipment
Replacement
Partner Premier gives your next-day advanced equipment replacement
with new product for all
Polycom Video and Audio products. (Some shipping differences apply
outside North America depending on the country. Replacements are sent ASAP via air - taking 2 days
outside North America generally rather that Next-Day).
(For
non-Polycom units or if
maintenance is purchased after 60 days of new product purchase, then you may
receive refurbished rather than new equipment replacements). (In contrast to
Partner Premier, the
manufacturer's warranty requires you to send the defective unit back to the
factory for repair - a process that can take up to 12 weeks).
All Shipping Costs
Partner Premier covers over-night shipping for the advanced replacement & ground shipping for return
of the defective unit. The
shipping label for return can be supplied for your convenience.
Technical
Support
Partner Premier will help diagnose an equipment or network failure
24x7 (i.e. 7am-7pm
Central Time with a call back within 5 minutes after
hours).
24-Hour
Video Test facility
The
video test facility is available 24 hours a day for IP, ISDN
and PRI.
Reports
Partner
Premier’s database information can be provided in either electronic format or
hard copy upon request. The report
includes trouble record by individual system, serial number, ISDN information,
etc.
Software Updates and Upgrades
Polycom requires a current maintenance
contract in order to get software updates and upgrades. Partner
Premier qualifies
you to get these important new capabilities and software releases.
Help Desk
A Partner Premier
Help Desk support program provides low cost, limited coverage compared to the
Partner Premier 1, 3 and 5
year maintenance programs. The coverage term is one year. The limited help desk
service is available from 7am to 7 pm Central Time Monday to Friday. Parts and
shipping costs are extra.
When can you
use the Partner Premier program?
Whenever
the equipment fails and as many times as needed during the agreement term.
. . and whenever additional training is needed.
Where do I
call when I have a problem?
Simply
call Partner Premier technical support toll
free and have the serial number available.
(The serial number is located under the unit
- it's
typically 14 characters long for the Polycom Videoconferencing systems).
How much does it cost?
Click
on the links below to check out the prices or to order
Partner Premier online.
How
do I sign up for the Partner Premier Maintenance Program?
Place
your order online via the links above or contact us at the numbers below
with details on the products you want covered with Partner Premier.
How does Partner Premier
compare with Polycom's Premier Service
Partner Premier includes all the features of Polycom's Premier Service, but it
has a lower prices and offers more features.
The extra features includes - remote installation support and
unlimited live training of end users and support staff.
Click here or contact us for a specific
configuration and discounted pricing for your Partner Premier application
Service Item
List, Discount Pricing Catalog & Online Ordering - Partner Premier- North America
02/21/2011
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