Under the US distribution agreements for
Sony Videoconferencing products and services, a customer support
team is available to all Sony videoconferencing product owners who have
purchased the Service Package.
The Service Packages
include:
Unlimited Phone Support
Technical Support Center available 12 hours a day, 5 days a week (5AM to
5PM Pacific Time, M-F), Parts Replacement Service (Next-Day Advance
Exchange Service), and All Software Upgrades from Sony.
For each system covered, you can just call or
email the provided contacts,
mention the serial number of your system, and then get help from the
service desk. If replacement parts are required, they would be
shipped out at no cost.
In addition to the service package, specialized training services
are available. You can purchase as many one- and two-hour
sessions as you need with up to six people per session.
Standard Sony warranty on videoconferencing products is 1 year parts
and labor (exceptions do apply for some products).
The standard warranty requires a return of the product to the factory
for evaluation, repair & replacement. Some products (e.g. the PCS-XG80)
require the addition of one or three year service contacts. With the
added service contract, the key benefits are that the systems are
covered by the Parts Replacement Service (Next-Day Advance
Exchange Service), and you
get All Software Upgrades from Sony.
Sony PCS system with expired service contracts,
can be re-certified and brought under current maintenance plans. A
re-certification fee or backdating of maintenance plan start dates may
be required.
Contact us about renewing Maintenance on our Sony PCS System -
please provide the PCS model and your serial number..
