Frequently Asked Questions - FAQ's

A general guideline to determining circuit speed is to allow at least 512 Kbps per videoconferencing endpoint. This minimum amount of bandwidth will allow videoconference rates of 384 Kbps, the typical rate used by most businesses. If you are looking for higher-quality videoconferencing, you can choose a higher speed offering. For example, choosing the 768 Kbps speed delivers 512 Kbps video rates, which are noticeably better than 384 Kbps rates. If there is more than one endpoint at a location, it may be possible to reduce the per-endpoint cost by using a single access. It is simply a matter of providing the bandwidth to operate the endpoints concurrently.

EZnetIP works with any videoconferencing product that supports operation over H.323 (IP) networks. For example, both Polycom’s ViaVideo and iPower 900 Series are both excellent products that include all the software and easy-connect hardware you need to start Real Time Video Collaboration.

Yes. With EZnetIP, you are able to connect with other EZnetIP users, as well as with H.323 and ISDN videoconferencing users. And, our ISDN gateway charges are arguably the lowest in the industry.

No, you will have unlimited use for multi-point calls and won’t have to go through the hassle of scheduling every multi-point video call. For every five circuits that you purchase, you will be assigned a Virtual Conference Room (a.k.a. bridge port), which will enable them to meet with meeting participants any time that they want for as long as they want. Remember, UNLIMITED MULTI-POINT CALLING is included with the monthly rate, so you will have the freedom to meet with as many people as you need, as many times as is needed.

You can enter into an agreement for 1, 2, or 3 years. Additionally, we provide an unprecedented Service Level Agreement that guarantees the quality and reliability of your EZnetIP service.

You will receive a flat-rate, monthly bill for the term of the contract. The only variations on the bill will be if you used optional services, like web casting, outbound ISDN Gateway calling, etc.

The Internet is able to provide zero quality of service. This can result in dropped calls and poor quality call and users aren’t able to accomplish their objectives. The Internet is an unmonitored.. The EZnetIP service is supported by a Service Level Agreement that guarantees the quality and reliability that customers will receive during each and every video call.

EZnetIP is based on the TCP/IP standard and supports conferencing devices that are compliant with H.323 and T.120 standards supported by the ITU-T.

EZnetIP is able to work over a variety of network technology, which means that you will be able to propose this solution to virtually all of your customers. Network technologies utilized include, but are not limited to, SDSL, Frame Relay, T-1, T-3, Fiber, ATM, and LAN Emulation.

Multi-megabit circuits are available and pricing can be provided upon request.

Approximately 15,000 feet.

The existing US telecom infrastructure is designed to place Central Office access to customers within a 5-mile service area. In order to provide the QoS necessary for videoconferencing, an EZnetIP SDSL circuit can only be provisioned up to 2.8 miles.

Regardless of the type of network being used by EZnetIP, the QoS is guaranteed by our Service Level Agreement and will be the same at all locations.

There is a 330-feet limit for Ethernet / CAT 5 cabling from the router to the videoconferencing endpoint. If the wiring exceeds this distance, the customer will need to purchase a repeater to extend the cabling.

Yes. The EZnetIP support team will help you design a network drawing.

No. EZnetIP takes care of everything.

Last Modified: 22 January 2003