FAQ's - Frequently Asked
Questions
- we provide conferencing equipment and services so that
companies can increase productivity and reduce costs.
- we can plan and implement your complete conferencing system -
face-to-face -
including hardware, software and services, pre- and post-sales network design,
configuration, trouble-shooting, and support and the sale of
complementary products and services
- great pricing - we try hard not to be undersold.
- great service - we provide full training, support and
service for all your conferencing needs - face-to-face on site or via
video/audio/web.
- we focus on video and audio conferencing - we do not
just ship you a box - we know conferencing.
- we are authorized resellers for the product lines we
sell - you get full manufacturer warranties and support.
- we can ship from both US and international warehouses
if available, so we can
meet your multi-national system needs.
- we have flexible payment terms - including corporate
PO's AMEX, VISA, Master Card, PayPal, leases, etc.
- we offer a full line of top quality systems, parts and accessories
- many conferencing SKU's in all.
- for most items we can quickly confirm
availability and ship date via phone or email.
- you can order online, or via our 800 number, fax
or email or video.
- we can drop ship to your remote locations.
- we have been in business since 1997.
We accept Corporate Purchase Orders, checks, money orders,
Master
Card, Visa, Discover, AMEX, PayPal secure credit card
payments
from customers in the USA. For international customers, wire transfers, money
orders, letters of credit, the Master
Card, Visa, AMEX, PayPal
credit card/bank link are available.
Wire Transfer payments are often required for
international transactions. Please contact use for the details required for wire
transfers.
We can accept Master Card, VISA, Discover and AMEX credit card payments
and PayPal.
After receipt of your
credit card order, we may need you to sign a
Credit Card Authorization Form
that we will send you,
e.g. for international orders or if your
shipping address is different from your
credit card billing address.
Credit Card Error Codes:
- Error codes could mean that you need to contact your bank to get
authorization for the transaction. There's usually a
customer service 800 number of the back of
your credit card.
For Corporate
Purchase Orders, you can use either shopping cart and
select the option that will email the cart
information to us with a confirming email going to you. Put a note saying this
is a pending order.
We process your order after we receive your PO form via fax or email
For personal checks, company checks, cashier's checks and money orders,
you can use either shopping cart and select the option
that will email the cart
information to us with a confirming email going to you. Put a note saying this
is a pending order.
We process your order after we receive your money order or cashier's check.
For personal and company checks, we process your order after the funds clear.
Please allow 10 banking days after receipt for clearance of funds before the
order is processed.
Yes. We can sell and support you with PAL and 220/240V systems. Typically the
prices are about the same as for the US specification product. Contact us for a
precise quote.
Our shopping cart uses browser "cookies" to hold
the contents of the cart. Cookies can be disabled (intentionally or
accidentally) in a browser. If you think that a shopping cart is not working,
please check this browser setting (in MS Internet Explorer set the Security
Level to Medium via the menu selections Tools/Internet Options/Security/Medium). Please be assured
that these cookies can
only be sent to the same domain that originally set them (yours), and that cookies are cleared when the customer checks out. Also, note that
cookies "expire" after some time if the
customer does not check out before then. Otherwise, customers have twenty-four
hours to check out (even if they leave your site and return later) before the
cart order is discarded.
1 PC Network Inc. believes that electronic privacy is crucial to the ongoing
success of the Internet as a service, commercial, and entertainment medium. Our
policy is to keep the personal information we receive from our sites completely
confidential, and used solely for internal purposes and for shipping, payment
processing and accounting. We will not otherwise willfully disclose your
personal information with any other parties.
We guarantee your satisfaction! That's why all equipment
we sell is backed with a 60 day Satisfaction Guarantee. If for any reason you are
not completely satisfied, feel free to return it in new condition in its
original packaging within 60 days of
the purchase date and we'll gladly exchange
your purchase or refund your purchase price...no questions asked! You must first
get a Return Authorization Number (RA # or RMA
#) for returned merchandise from us
by email, fax, phone or regular mail. All returns
(except for in-warranty repairs and defective material returns) are subject to a restocking
fee. Customer pays for any shipping
costs. Returns are not possible for
international transactions (except for in-warranty repairs and defective
material returns). The details are as follows:
Audio, Video, and Bridging Equipment
Contact your sales
representative in advance to arrange your return and get an
RMA #. Non-defective products may be returned per the schedule below:
Customer pays for any shipping costs.
- Returned within 30 days from original shipment
date and factory sealed, subject to a 25% restocking fee
(with a $25 min.).
- Returned within 30 days from original shipment
date, not factory sealed, subject to a
45% restocking fee
(with a $25 min.).
- Returned between 31-60 days from original shipment
date, an additional 15% restocking fee (with a $25 min.).
- No return accepted after 60 days.
- Cables - there are no returns for cables - or any other non-defective custom or legacy products - so please order
carefully.
Software
- For immediate software replacement, return the defective product within 30
days from original shipment date to receive
replacement of the exact same program. Include all disks, documentation,
inserts and packing in the original package.
- Non-defective software must be returned within 30 days
from original shipment date in its original sealed package.
- Opened or registered software
or software keys are non-returnable.
- Contact your sales representative in advance to
arrange your return and get an RMA #.
Return Merchandise Authorization (RMA) Number
- All returns require an RMA number, which must be arranged in advance.
Please have the following information on hand when calling to receive an RMA:
customer name, invoice number, serial number (if
applicable) and the reason for return. All returns must be complete in
original packaging, all documentation, cables etc. If your return item is
complete, your only obligation is transportation charges and
restocking fees where applicable. Leased products
are non-returnable.
- We reserve the right to authorize product returns after 60 days have
passed from the invoice date.
Shipping and Handling.
- For all returns, shipping and handling charges are non-refundable.
Customer is responsible for shipping charges on the returned merchandise and
should ship the product using a method that allows the package to be traced.
The shipment should also be insured.
Other Special Situations.
- Occasionally we have special situations involving,
refurbished or demo equipment, custom products, legacy items that are no
longer in production, etc. For these items, we will provide a replacement unit for any defective material returns on a
best efforts basis or a refund of your item purchase price - within 30 days
from the original shipment date. We will ship a replacement unit out
via ground shipping at our expense typically within 24 hours of the trouble
call. You can request a faster shipping method at an additional charge.
We are incorporated in Las Vegas, Nevada. We collect sales tax for Nevada tax residents. The current Clark County,
NV sales tax rate is 7.5% - see details at http://tax.state.nv.us/
Customers are responsible for any state use taxes that may be due - see details at http://www.nolo.com/encyclopedia/articles/ilaw/internet_tax.html.
We will gladly credit sales tax for exempt or government institutions. Just fax us a copy
of your tax-exemption form with an address matching your order's billing or
shipping address. Please include a copy of your receipt or your order number.
Some products require collection of sales tax in advance
if shipment is made to a customer address from a warehouse in the same state
(e.g. for some Sony products in California and for some Alpha Telecom products
in California). These situations require a manual adjustment to the online
shipping calculations.
Shipping costs for alternative modes of transportation are included in the
shopping cart system. Other custom
shipping alternatives are available if you need
them. Please contact us for a detailed estimate if required
in advance of placing your order.
Shipping Cut-Off Time: Shipping cutoff times
vary by product. In stock product ordered by 11am
Pacific time is normally
shipped out the same day. Polycom
items can be ordered by 4pm Pacific time and still ship the same day. If you
have overnight or second day shipments, please call to confirm your
requirements. Saturday deliveries can often be arranged for extra costs.
International Shipments: For export authorized
products and services, we have FedEx and UPS Worldwide Express options available for
International
and Overseas shipments. These costs
& procedures
can vary significantly and generally require custom
documentation and cost calculations
depending on the products and destinations. International
transactions can be complex and subject to restrictions by
manufacturers, distributors and governments - here's a link to more
information that may be helpful:
http://www.1pcn.com/catalog/international/index.htm
FPO APO addresses: The products are first
transshipped to a US address and then USPS (US Postal Service) ships the item to
the FPO APO address. Handling costs
for this type of transaction are $50 per shipment. These USPS shipping costs may require a
custom calculation.
We offer very competitive pricing on all our products and services. We try
hard not to be undersold. Please contact us if you need a volume price or any
other custom pricing requests. We reserve the right to change our prices without
notice (due to factors such as manufacturer price changes, etc.). Despite our
best efforts pricing errors may occur. We are not responsible for any inadvertent pricing
errors. Leasing costs can vary depending on customer credit and interest rate
market conditions.
Our fax numbers are 801-760-0210
or 949-675-9599. You can also
send us your faxes as an attachment to an e-mail (in tif, gif or jpg formats).
Pre-Sales Technical Support, Monday - Friday from 8:00 am to 5:00 pm
(PST), at:1-800-POLYCOM (800-765-9266). For the most immediate Pre-Sales support
End-Users can access Polycom's technical support at
www.polycom.com 24 hours a
day, 7 days a week. In addition, Pre-Sales may be contacted by email at presales@polycom.com
Warranty and Support issues?
Standard & Extended Warranties
Major manufacturer products all come with a standard one-year or three year
limited warranty (it depends on the item and it's normally defined on the
product brochure). Major systems also require coverage with
extended 1 and 3 year service contracts. We recommend
extended service contracts for support, maintenance, training, investment protection,
etc. Some international warranties are also available -
subject to special
considerations and quotations.
Peripheral Warranties
One, two and three-year limited warranty packages may be
available for accessories.
On-Site Installation Installation service is available throughout the United
States & Canada (North America) and in some international locations.
Remote Installation - Remote services are available in
North America and many other countries. We can walk you through
the installations by phone, fax,
email and video.
Yes we do, but international
transactions can be complex and subject to various restrictions by
manufacturers, distributors and governments - here's a link to more
information that may be helpful:
http://www.1pcn.com/catalog/international/index.htm
International Shipping and Shipping Cost Info
Here are the simple steps to setting
up your international order and delivery
Product Resale?
-
Our products are not for resale,
but if other conditions are met, they can sometimes be included in systems integration projects, e.g. with appropriate
accessories, service programs and support. For some projects,
e.g. for government contracts, a specific written Teaming Agreement is
required between the Prime Contractor and Sub-Contractor.
-
Our affiliate referral program
may be an alternative to resale for some North American and
International projects. You can refer end user customers with a North
American address to us, and you earn significant and recurring fees.
Here's the sign-up link -
http://www.1pcn.net/servlet/Affiliate
-
Managed Service Programs may be an
alternative to resale for some projects in the conferencing field.
Companies can buy the equipment and provide videoconferencing services
and support to one or more customers on an annual contract. At the end
of the annual contract, the equipment can be sold to the customer, or
the annual service and support contract can be renewed. A one or three
year service contract is required with new videoconferencing systems
from the major vendors.
04/29/11
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