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Video Conferencing Equipment and Services for Installation & Maintenance - Cisco TANDBERG, Polycom, LifeSize, Sony, Vaddio

TANDBERG Video Conferencing Services Info

Click here or contact us for a specific configuration and discounted pricing for your TANDBERG videoconferencing solution

Note: "Pricing for TANDBERG & Codian products on the internet is not available, with the exception of explicitly stated price contracts only available to and viewable by select end-user groups."

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Catalog > Video > TANDBERG Systems > services

The services items and options for Cisco TANDBERG system are also listed on the same catalog page as the system being serviced.

Maintenance contracts are highly recommended for videoconferencing systems, but beginning 2011 under Cisco ownership, they are no longer required.  There are two service options available.  These can be Core Services provided directly by Cisco TANDBERG or ZCare Services provided by its authorized distributor KBZ. The ZCare Premier services from KBZ include all the services of Cisco TANDBERG Core services and more, but at a significantly lower cost. Currently in 2011 only 1 year service contracts are available.

Core Services     Customer Core Services is part of the overall Cisco TANDBERG Constant Care offering, and provides essential service elements available to you throughout a product's lifetime.

zCare Services - Zcare Premiere is KBZ's all-inclusive service program for Cisco TANDBERG video communications systems and equipment sold through Cisco TANDBERG Certified Partners and KBZ in the USA.  1  year service contracts are available on most systems.

zCare has more features and has lower cost than Core Services. It's the smart way to protect your technology investment with 24/7 tech support and up-to-date notification about the latest software and product features. A Zcare Premiere service plan extends the lifetime of your TANDBERG system by quickly resolving unexpected challenges or problems with diagnostic support while ensuring the highest level of performance at all times.

INSTALLATION SERVICES   Installation services are optional and they ensure that you enjoy the best possible start to your visual communications experience.

GLOBAL DEPLOYMENT   TANDBERG's former Global Deployment Solutions has been replaced by the Global Partner Program.Whether it's deploying one unit to one location or developing a multi-national deployment strategy, we can help you deliver.

PROFESSIONAL SERVICES    A team of Cisco TANDBERG experts and authorized Partners will help you drive business productivity by ensuring rapid adoption and maximum utilization of your visual communications solution.

Here's a list of some of the ZPro INSTALLATION SERVICES - ZPro - that may be custom quoted:

Part Number Product Name
112160K07D TANDBERG Management Suite server license - Including Scheduler and 10 systems ZPro Domestic On-site Installation & Training (CONUS Only)
113530K07D TANDBERG 770 MXP ZPro Domestic On-site Installation & Training (CONUS Only)
113545K07D Codec 6000 MXP ZPro Domestic On-site Installation & Training (CONUS Only)
113560K07D TANDBERG 880 MXP ZPro Domestic On-site Installation & Training (CONUS Only)
113570K07D TANDBERG 990 MXP ZPro Domestic On-site Installation & Training (CONUS Only)
113612A1K07D Application Integration Package ZPro Domestic On-site Installation & Training (CONUS Only)
113612B25K07D TANDBERG IBM Sametime connector integration  ZPro Domestic On-site Installation & Training (CONUS Only)
113612C25K07D TANDBERG Microsoft OCS 2005 integration package - per 25 systems in use as primary systems ZPro Domestic On-site Installation & Training (CONUS Only)
113612E25K07D TANDBERG Microsoft Exchange integration package - per 25 systems available for booking ZPro Domestic On-site Installation & Training (CONUS Only)
113612L25K07D TANDBERG IBM Lotus Domino integration package - per 25 systems available for booking (*) ZPro Domestic On-site Installation & Training (CONUS Only)
113612N1K07D Network Integration Package (Polycom MGC, Radvision ViaIP, or Cisco 3540) per system integrated ZPro Domestic On-site Installation & Training (CONUS Only)
113630K07D TANDBERG MPS 800 ZPro Domestic On-site Installation & Training (CONUS Only)
113727K07D Codec 3000 MXP ZPro Domestic On-site Installation & Training (CONUS Only)
114001K07D TANDBERG 1000 MXP  (768 kbps IP only) ZPro Domestic On-site Installation & Training (CONUS Only)
114002K07D TANDBERG 1000 MXP for Cisco Call Manager ZPro Domestic On-site Installation & Training (CONUS Only)
114135K07D TANDBERG 550 MXP ZPro Domestic On-site Installation & Training (CONUS Only)
114143K07D Codec 3000 V35 MXP ZPro Domestic On-site Installation & Training (CONUS Only)
114580K07D TANDBERG MPS 200 ZPro Domestic On-site Installation & Training (CONUS Only)
114710A20K07D Advanced Video Option (AVO) for 20 MCU ports for TANDBERG MPS ZPro Domestic On-site Installation & Training (CONUS Only)
114710G10K07D Additional 10 Gateway calls for TANDBERG MPS  ZPro Domestic On-site Installation & Training (CONUS Only)
114710I2K07D 2 x E1/T1 for ISDN-PRI interface for TANDBERG MPS ZPro Domestic On-site Installation & Training (CONUS Only)
114710P20K07D Additional 20 MCU media ports TANDBERG MPS  ZPro Domestic On-site Installation & Training (CONUS Only)
114710S8K07D External Network (8 x V35/8 x X21/RS-449 with RS-366 dialing or leased line) interface for TANDBERG MPS ZPro Domestic On-site Installation & Training (CONUS Only)
115300K07D TANDBERG 1700 MXP ZPro Domestic On-site Installation & Training (CONUS Only)
1153601K07D TANDBERG Content Server - 5 recording ports and 2 live output ZPro Domestic On-site Installation & Training (CONUS Only)
115570K07D TANDBERG Edge 75 MXP with PrecisionHD Camera ZPro Domestic On-site Installation & Training (CONUS Only)
115580K07D TANDBERG Edge 85 MXP with PrecisionHD Camera ZPro Domestic On-site Installation & Training (CONUS Only)
115590K07D TANDBERG Edge 95 MXP with PrecisionHD Camera ZPro Domestic On-site Installation & Training (CONUS Only)
115600K07D TANDBERG Edge 95 MXP with PrecisionHD Camera - including NPP and MS ZPro Domestic On-site Installation & Training (CONUS Only)
1158001K07D TMS Server appliance  ZPro Domestic On-site Installation & Training (CONUS Only)
1158002K07D TMS Server appliance  ZPro Domestic On-site Installation & Training (CONUS Only)
115860K07D TANDBERG 3000 MXP Profile - Single 42" LCD with PrecisionHD Camera ZPro Domestic On-site Installation & Training (CONUS Only)
115920K07D HDIntegrator Package - includes 6000 MXP codec, PrecisionHD camera, Camera cable set, 2 table microphones and 2 trackers ZPro Domestic On-site Installation & Training (CONUS Only)
115925K07D HDIntegrator Package - includes 3000 MXP codec, PrecisionHD camera, Camera cable set ZPro Domestic On-site Installation & Training (CONUS Only)
1163401K07D TANDBERG Video Communication Server Control Application - 10 non-traversal network calls ZPro Domestic On-site Installation & Training (CONUS Only)
1163402K07D TANDBERG Video Communication Server Expressway Application - 5 traversal calls ZPro Domestic On-site Installation & Training (CONUS Only)
116800K07D TANDBERG Codec C90  ZPro Domestic On-site Installation & Training (CONUS Only)
116999K07D TANDBERG Movi Zpro Domestic On-Site Installation & Training (CONUS Only)
117200K07D TANDBERG Codec C60  ZPro Domestic On-site Installation & Training (CONUS Only)
117395K07D TANDBERG Profile 52" - 52" Full HD LCD with Codec C60 including NPP option and PrecisionHD 1080p Camera - ZPro Domestic On-site Installation & Training (CONUS Only)
117440K07D TANDBERGIntegrator Package C90 ZPro Domestic On-site Installation & Training (CONUS Only)
117445K07D TANDBERGIntegrator Package C60 ZPro Domestic On-site Installation & Training (CONUS Only)
117780K07D TANDBERG Quick Set C20plus includes Codec C20 w/NPP, PrecisionHD 1080p 12x camera, Performance Mic 20 microphone, TRC 5 remote control and cables ZPro Domestic On-site Installation & Training (CONUS Only)
117800K07D TANDBERG Profile 42" - 42" Full HD LCD with Codec C20 including NPP option and PrecisionHD 1080p Camera - ZPro Domestic On-site Installation & Training (CONUS Only)
118935K07D TANDBERG Profile 52" with MXP - 52" Full HD LCD screen with Codec 6000MXP and PrecisionHD Camera  - ZPro Domestic On-site Installation & Training (CONUS Only)
118945K07D TANDBERG Profile 42" - 42" Full HD LCD with Codec C60 including NPP option and PrecisionHD 1080p Camera - ZPro Domestic On-site Installation & Training (CONUS Only)
118950K07D TANDBERG Profile 52" Dual - Dual 52" Full HD LCD with Codec C60 including NPP option and PrecisionHD 1080p Camera -  ZPro Domestic On-site Installation & Training (CONUS Only)
118955K07D TANDBERG Profile 52" Dual with 6000 MXP - Dual 52" Full HD LCD with Codec 6000 MXP and PrecisionHD Camera -  ZPro Domestic On-site Installation & Training (CONUS Only)
119800K07D TANDBERG Codec C40  ZPro Domestic On-site Installation & Training (CONUS Only)
1198251K07D TANDBERGIntegrator Package C40 12x  ZPro Domestic On-site Installation & Training (CONUS Only)
1198252K07D TANDBERGIntegrator Package C40 4x ZPro Domestic On-site Installation & Training (CONUS Only)
120050K07D TANDBERG Profile 65" - 65" Full HD LCD with Codec C60 including NPP option and PrecisionHD 1080p Camera -  ZPro Domestic On-site Installation & Training (CONUS Only)
120070K07D TANDBERG Profile 65" Dual - Dual 65" Full HD LCD with Codec C90 including NPP option and PrecisionHD 1080p Camera -  ZPro Domestic On-site Installation & Training (CONUS Only)
192210K07D VCR-2210 1 Port IP VCR ZPro Domestic On-site Installation & Training (CONUS Only)
192220K07D VCR-2220 5 Port IP VCR (including Video Firewall Option) ZPro Domestic On-site Installation & Training (CONUS Only)
192240K07D VCR-2240 10 Port IP VCR (including Video Firewall Option) ZPro Domestic On-site Installation & Training (CONUS Only)
193241K07D TANDBERG Codian ISDN GW 3241 PRI ISDN H320 to H323 Gateway up to 4 PRIs, 1 enabled ZPro Domestic On-site Installation & Training (CONUS Only)
193510K07D IPGW-3510 10 call IP Gateway ZPro Domestic On-site Installation & Training (CONUS Only)
193520K07D IPGW-3520 20 call IP Gateway ZPro Domestic On-site Installation & Training (CONUS Only)
193540K07D IPGW-3540 40 call IP Gateway ZPro Domestic On-site Installation & Training (CONUS Only)
194203AK07D MCU-4203 6 Port Enterprise MCU ZPro Domestic On-site Installation & Training (CONUS Only)
194205AK07D MCU-4205 12 Port Enterprise MCU ZPro Domestic On-site Installation & Training (CONUS Only)
194210AK07D MCU-4210 20 Port Enterprise MCU ZPro Domestic On-site Installation & Training (CONUS Only)
194215AK07D MCU-4215 30 Port Enterprise MCU ZPro Domestic On-site Installation & Training (CONUS Only)
194220AK07D MCU-4220 40 Port Enterprise MCU ZPro Domestic On-site Installation & Training (CONUS Only)
194501AK07D MCU-4501 6 Port High Definition MCU ZPro Domestic On-site Installation & Training (CONUS Only)
194505AK07D MCU-4505 12 Port High Definition MCU  ZPro Domestic On-site Installation & Training (CONUS Only)
194510AK07D MCU-4510 20 Port High Definition MCU  ZPro Domestic On-site Installation & Training (CONUS Only)
194515AK07D MCU-4515 30 Port High Definition MCU ZPro Domestic On-site Installation & Training (CONUS Only)
194520AK07D MCU-4520 40 Port High Definition MCU  ZPro Domestic On-site Installation & Training (CONUS Only)
197010K07D TS-7010 16 screen Telepresence Server (TR1A) ZPro Domestic On-site Installation & Training (CONUS Only)
197010S9K07D TS-7010 9 screen Telepresence Server (TR1A) ZPro Domestic On-site Installation & Training (CONUS Only)
198000B2K07D MSE-8000-B2 Media Services Engine chassis bundle ZPro Domestic On-site Installation & Training (CONUS Only)
198220K07D MSE-8220 Recording blade - up to 10 recording ports - includes video firewall option ZPro Domestic On-site Installation & Training (CONUS Only)
198321K07D TANDBERG Codian MSE-8321 ISDN gateway blade - up to 8 PRIs ZPro Domestic On-site Installation & Training (CONUS Only)
198350K07D TANDBERG Codian MSE-8350 IP GW blade - up to 20 transcoding video and 20 non-transcoding video calls ZPro Domestic On-site Installation & Training (CONUS Only)
198420K07D MSE-8420 Media blade  ZPro Domestic On-site Installation & Training (CONUS Only)
198510K07D MSE-8510 Media2 blade ZPro Domestic On-site Installation & Training (CONUS Only)
198710K07D MSE-8710 Telepresence Server blade - up to 16 Telepresence Screens ZPro Domestic On-site Installation & Training (CONUS Only)
500922NK07D Educator MXP Integrator Pack, NPP ZPro Domestic On-site Installation & Training (CONUS Only)
500923NK07D Educator MXP Integrator Podium, NPP - Supplied with single WAVE camera and new Slimline podium  ZPro Domestic On-site Installation & Training (CONUS Only)
500947K07D TANDBERG Intern MXP ISDN/IP  ZPro Domestic On-site Installation & Training (CONUS Only)
501687K07D Media P2 MXP(2 Mbps IP) including NPP and Synch Technology ZPro Domestic On-site Installation & Training (CONUS Only)
501880K07D TANDBERG Assistant (2Mbps IP) including NPP Software and Synch Technology ZPro Domestic On-site Installation & Training (CONUS Only)
5019121NK07D CPS - Single Monitor Battery Powered System 720p ZPro Domestic On-site Installation & Training (CONUS Only)
5019221NK07D CPS - Single Monitor AC Powered System 720p ZPro Domestic On-site Installation & Training (CONUS Only)
5019222NK07D CPS - Dual Monitor AC Powered System 720p ZPro Domestic On-site Installation & Training (CONUS Only)
B116350X300K07D TANDBERG Video Communication Server Control Application - 300 non-traversal network calls ZPro Domestic On-site Installation & Training (CONUS Only)
B116355MSP50K07D TANDBERG Movi Starter Pack ZPro Domestic On-site Installation & Training (CONUS Only)
B116355Y50K07D TANDBERG Video Communication Server Expressway Application - 50 traversal calls ZPro Domestic On-site Installation & Training (CONUS Only)
B5009223NK07D Educator MXP Integrator Pack, NPP ZPro Domestic On-site Installation & Training (CONUS Only)
B5009233NK07D Educator MXP Integrator Podium, NPP ZPro Domestic On-site Installation & Training (CONUS Only)
B5016933NK07D Scholar MXP System with Dual 50" Plasma Displays, 720P HD cameras and 104" Touchpanel  ZPro Domestic On-site Installation & Training (CONUS Only)
B501750K07D TANDBERG Collaborator -  ZPro Domestic On-site Installation & Training (CONUS Only)
   

Here's a list of some of the available PROFESSIONAL SERVICES AND TRAINING that may be custom quoted:

Part Number Product Name
  GDS (GDS Fees Apply, please call) Service ( PLEASE CALL FOR OVESEAS QUOTES)
116436 Global Delivery Service
116437 Global Assist Service
116438 Global Coordinated Service
   
   
  Professional Services
113600V02 TMS installation and configuration up to 10 systems, and  knowledge transfer
113600V03 TMS installation and configuration up to 25 systems, and  knowledge transfer
113600V04 TMS installation and configuration up to 50 systems, and knowledge transfer
113600V08 TMS Exchange Integration
113600V09 TMS Lotus Notes Integration
113600V20 Daily rate (project management, network design, usage & adoption. Call TAA Professional Services for SOW-statement of work)
113703V85 Telepresence Server 8710 Blade Install
113703V86 Telepresence Server 7010 Install
113704V01 Video Desktop Design
113704V15 On-site expert for 10 days - Maintenance
113704V16 Technical Service Mgr 100 days - expert
116999 TANDBERG Movi 2 Domestic On-site Installation & Training
117025V20 TANDBERG T1 Managed service 24/7 Concierge
117025V21 TANDBERG Helpdesk and conference support - Executive
117025V22 TANDBERG Helpdesk and conference support - Express
117100V61 Telepresence T3 Project Management per System (mandatory service)
117100V62 Telepresence Network Readiness Assessment (includes 5 locations) - Note: this is a mandatory purchase for T3
117100V63 Telepresence T3 installation and configuration
117100V64 Telepresence T3 document camera installation and configuration
117100V65 Telepresence T3 immersive room build
117100V66 TANDBERG T3 Managed service 24/7 Concierge
117550V63 TANDBERG Telepresence T3 Custom Edition installation and configuration
119053V51 TMS Optimization
119053V52 Infrastructure Optimization & Dial Plan Essentials
119053V53 Remote Engineering - 40 hrs
119053V54 Remote Engineering - 120 hrs
119053V55 Remote Engineering - 240 hrs
119053V56 On-site Engineering - Daily Rate
119053V57 OCS Core Infrastructure Assessment and Planning
119053V58 OCS Core Infrastructure Proof of Concept
119053V59 Implementation Service for OCS 2007
119053V60 OCS Infrastructure Integration - Small Deployment
119053V61 MOVI - TMS Implementation and Administrative Training - 2 days
119053V62 3 Day Usage and Adoption Operational Design
119053V63 Diagnostic Network Readiness Assessment (Delivered by TANDBERG)
119053V64 Apex Network Readiness Assessment (Delivered by TANDBERG)
119053V65 Reveal Network Readiness Assessment - License Key
119053V66 TANDBERG Delivered - Reveal Network Readiness Assessment (must also purchase part number 119053V65)
119053V68 OCS 2007 Maintenance
   
   
  Training
1137041V40 T4 Educator Training Module - includes Physical End Point Training for Educators Class
1137042V40 T4 Educator Ongoing Professional Development Package - includes additional training sessions focusing on Lesson Delivery, Content Review, and Content Planning.
113704V40 T4 Complete Program - includes all of the program phases: Physical System Training, Content Planning, Lesson Delivery, Contents Review.
116900 TANDBERG Certified Solution Architect
116909 Telepresence Training (2 days)
116914 TANDBERG Gatekeeper/Border Controller Training
116915 Endpoints - 1 day training for C-Series codecs.  Certified Engineer Level 1 track
116916 Call Control Level 1 - 2 day training on basic functions of VCS.  Certified Engineer Level 1 track
116917 Management - 2 day training on TMS.  Certified Engineer Level 1 track
116918 MCUs - 1 day training class for 42xx, 45xx, and MSE 8000.  Certified Engineer Level 2 track
116919 Call Control Level 2 - 1 day training on advanced features of VCS.  Certified Engineer Level 2 track
116920 Provisioning - 1 day training on using provisioning to deploy Movi and E20.  Certified Engineer Level 2 track
116921 Advanced Fault Finding - 2 day training on fault finding the TAA solution in an H323 and SIP environment.  Certified Engineer Level 2 track
116922 Certified Engineer Level I Certification test fee
116923 Certified Engineer Level II Certification test fee
116925 TANDBERG Certified Product Expert (2 days)
116926 TANDBERG Certified Sales Expert
116930 TANDBERG On-site Sales Training Delivery (1 day)
116943 TANDBERG TMS Operator's Course (TMS)
116944 TANDBERG MXP Technical Support Training (MXP-TS)
116945 TANDBERG MPS Technical Support Course (MPS)
116950 MXP - 1 day training on the MXP endpoint series
116951 ISDN Gateway - 1 day training on the ISDN GWs
116952 IP Gateway - 1 day training on IP GWs
116953 3rd Party Integration - 1 day training on integrating TMS with 3rd party environments.
116954 AV Integration - 1 day training on using the C series API to integrate with AV applications
116955 Recording - 1 day training on how to install, configure and maintenance the Content Server
116957 Telepresence End User - 1 day training on the basic operation of the TANDBERG Telepresence products
116960 TANDBERG Certified Engineer Level 1 Training Bundle - 5 days of training that includes: Endpoints, Call Control Level 1, and Management.
116961 Engineer Level 2 Training Bundle for 5 days.  Training includes: MCUs, Call Control Level 2, Provisioning, and Advanced Fault Finding.
116970 On-site Training (per day plus T&E)
116971 On-site Training Set Up - TU Managed (per day plus T&E)
116973 Custom Training Development (per hour)
116974 Closed Course Training Delivery (at TANDBERG Training centres)
116975 Onsite User Adoption Training (per day plus T&E)
116976 TANDBERG CONUS Onsite Training 4.5 day package up to 10 students
116977 TANDBERG CONUS Onsite Training additional student price
116978 TANDBERG OCONUS Onsite Training 4.5 day package up to 10 students
116979 TANDBERG OCONUS Onsite Training additional student price
116982 Fieldview online training license (6 months) - access to e-learning module for Fieldview.  This price does not include any additional customization.
116983 One time release for Intellectual Property of training content
116998 Tellit Network Assessment Tool Training

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 03/21/2011

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