Maintenance contracts are highly
recommended for videoconferencing systems, but beginning 2011 under
Cisco ownership, they are no longer required. There are two
service options available. These can be Core Services provided directly by
Cisco TANDBERG or
ZCare Services provided by
its authorized distributor KBZ. The ZCare Premier services from KBZ
include all the services of Cisco TANDBERG Core services and more, but at a
significantly lower cost. Currently only 1 year service contracts are
available in the catalog, but longer term 3 year contracts are also
available. Lower prices may also be available for service contract
renewals.
Some organizations have their own support, spare
parts and maintenance plans, so now they have the option to rely on
Cisco standard warranties for hardware and software, without having to
purchase the annual service contract.
More info on the new Cisco TANDBERG Services and
Service Contract Renewals -
http://www.1pcn.com/cisco/services/index.htm
