VTC Installation Project Quotation Assumptions -
It is important that Client/Customer Responsibilities described below
for the installation project are completed prior to the installer’s arrival.
All cable pathways, hard points and/or conduits must be present prior to the
installation date. Project quotation pricing assumes that approx 2 weeks’
notice will be provided for booking any airfare applicable to this project.
If return trips or extended hours are required due to Client/ Customer's
fault, equipment error, network readiness, engineering issues, or other
items not caused by 1PC Network’s or installer negligence, additional
charges will apply. Delay of work due to unavailability of the room, or lack
of prep work will be billed at $150/hr. Project quotation pricing is based
on documentation provided and assumes that all hardware, cables, connectors,
wiring drawings, and Statement of Work are supplied by Client/Customer.
Large displays or items over 45lbs will require assistance lifting the item.
It is recommended that minimum of 3 individuals are present to lift 50 “and
larger displays or items 60+ lbs. The Cancelation Policy, Fees& Terms for
projects or service visits canceled or rescheduled without adequate notice
is described below.
Client/Customers Responsibilities:
Items bellow shall be provided by the customer and are not part of the
project Statement of Work/Quotation:
·
All 120V Electrical provisions,
·
any deployment and testing of telephony, and/or IP circuits prior to the
Installers arrival,
·
All conduit and cable raceway as required by local code,
·
Conveyance (pathway) for AV cabling- includes any core drilling or
structural modifications,
·
"Hard Points" for mounting of equipment/projectors on walls or ceilings,
·
Custom Millwork, construction, or trim,
·
Required Local Permits and/or plan approvals,
·
Required Local Union Labor,
·
Hazardous Material discovery and/or abatement.
·
Access to the facility as needed for completion of the work for contiguous 8
hour periods
·
Provisioned Telephony or Network demarcation jack(s) located at the
Rack/Video Conference System location.
·
Supporting structures required for ceiling access (ladders, scaffolds)
·
Any security measures necessary to protect the work while the work is in
progress
·
Timely response to inquiries concerning completion of the work that may
impact the schedule.
·
A safe working environment free from environmental or health hazards
·
Movable furniture, tables, desks, chairs, marker boards, and custom millwork
·
Window shades, curtains, motorized panels, drapes, and video projector lifts
·
Conduits, wire ways, connection boxes, pull boxes, junction boxes, floor
pockets and outlet boxes permanently installed in walls, floors, and
ceilings
·
Room lighting fixtures, dimming systems, power receptacle outlets, and
interconnecting wiring for these circuits and all AC electrical breaker
panels, outlets and wiring required
·
Structural work, wall openings, ceilings and trim, fire prevention and
safety devices, rough and finished trim, painting and patching, drapes,
carpets, floor coverings, glazing, asbestos work and acoustical treatments.
Relocation or movement of any ceiling or wall obstructions
·
Curtains, motorized panels, and shade systems; if screen, curtain, panel, or
shade systems require wiring to wall switches for basic operation, others
shall provide this work.
·
Provide Power for Projectors.
·
Provide Power on wall or in Owner Furnished conference room tables &
credenza.
·
Provide Network drop for videoconferencing gear and at Owner Furnished
conference room tables & credenza.
·
Provide Power on wall for videoconferencing gear & LCD/Plasmas.
·
Retile & Re-grid Drop ceiling after installation of Recessed screens.
Cancellation Policy, Fees & Terms
- This Policy is set in place in order to cover the costs of:
·
the time spent by the installers and the support personnel on the
preparation of the project,
·
loss of schedule block time(s), and
·
Procurement of the required materials to complete the project(s) as outlined
in the "Statement of Work" (SOW) of the Installation or Services Contract.
Section I -
For Scheduling Changes, Additional Work Request(s), Change Order(s), or
Contract Cancelation(s), the Client agrees that electronic mail (e-mail)
will serve as an accepted means of communication and that any agreement(s)
reached through this type of communication will be considered formal and
legitimate. ALL verbal conversations MUST be confirmed via email to be
included in the contract or the project itself. Any travel arrangements must
have 7 day lead time. Once the installation/service travel arrangements
(airplane tickets, hotel, rental car, etc.) have been made, the Client is
responsible for any and all travel cancellation charges, regardless of the
lead time.
Section II - SERVICE CALLS CANCELLED WITHIN 48 HOURS OF THE SERVICE DATE
-A cancellation
fee equivalent to:
•
a charge for a minimum of 6 hours at the contracted rate per installer per
day, and
•
All travel expenses (airfare, hotel, car rental, restocking/cancellation
fees etc.) will be billed to the Client upon notification of the Client's
desire to cancel the contract, or reschedule the installation(s), that is
made within a 48 hour period prior to the scheduled installation date and
time (exclusive of weekends & holidays). This fee is to cover the cost for
the lost schedule block time(s).
Section III - JOB(S) DELAYS/POSTPONEMENT(S)/RESCHEDULING(S) WITHIN 48 HOURS
OF THE INSTALLATION DATE -
A postponement/rescheduling fee of a minimum of $480 per installer per day
or 25% of the total contract amount, whichever is the lesser value, will be
invoiced to the Client upon notification of the Client's desire to postpone
or delay or /reschedule the contract/installation date(s). In addition to
this cancellation fee, the Client will also be held responsible for ALL the
costs incurred to ship, return ship, travel expenses (airfare, hotel, car
rental, etc.), and any restocking/cancellation fees associated with any
other labor and purchases for the installations and/or services that were
specifically coupled to the project(s).
Additionally,
any delays, postponements, or rescheduling (including, and not limited to,
room or client unavailability) occurring upon 1 PC Network personnel's
arrival on scheduled installation/service work date(s) will be subjected to
a fee equivalent to a minimum of 4 hours at $150 per hour plus any travel
fees incurred.
Section IV - JOBS/PROJECTS CANCELLED WITHIN 48 HOURS OF THE INSTALLATION
DATE -
A cancellation
fee of a minimum of $450 per installer per day or 35% of the total contract
amount, whichever is the lesser value, will be invoiced to the Client upon
notification of the Client's desire to cancel the project(s) / installation
date(s). In addition to this cancellation fee, the
Client will also be held responsible for all the costs incurred to ship,
return ship, travel expenses (airfare, hotel, car rental, etc.), and any
restocking/cancellation fees associated with any other labor and purchases
for the installations and/or services that were specifically coupled to the
project(s). The Client understands that 1 PC Network's Return Policy is
based strictly on the Manufacturer's acceptance of the return product(s).
This Return Policy does not apply to the item(s) that are not returnable to
the Manufacturer. If the Manufacturer's Return Policy allows a grace period
that is less than ten (10) days, 1 PC Network will follow the Manufacturer's
Policy guidelines. Unopened items may be returned in their original
packaging within ten (10) calendar days of the item(s) receipt date, pending
compliance with the Manufacturer's Return Policy. In this case, the Client
will be assessed a minimum of 25% restocking fee and any relevant shipping
fees upon the return. Items may not be returned past the ten (10) calendar
days of the item(s)' receipt date. Upon receipt of a "Notice of
Cancellation" from the contracted Client, 1 PC Network Inc. will send a
response within fourteen (14) days with a compilation of any and all fees
associated with the contract cancellation. All fees will be deducted from
any deposit received from the Client. If the deposit amount is insufficient
to pay for all the cancelation fees, an additional invoice reflecting the
difference will be provided to the Client for prompt payment. In an event
that deposit was NOT received, an invoice reflecting the full amount of the
cancelation fees will be provided to the Client for prompt payment.
Section V - MISSING EQUIPMENT/PARTS -
In the event
of equipment or part(s) missing upon 1 PC Network installers' arrival at the
customer site, per Project Manager's requirements a 1 PC Network installer
might need to 1) stop the project and obtain the missing equipment/part(s)
at offsite facilities, or 2) either use 1 PC Network's parts/equipment, if
in his possession, or have 1 PC Network ship them to him. In either case,
the following Policy is in place. To cover the 1 PC Network installers'
travel expenses and the extra time being spent on acquiring new material(s),
the Client will be assessed: installers' time fee of $125 per hour (minimum
of 1 hour), installers' travel expenses fee, and charges for the cost of the
equipment/part(s) themselves. In the event that a 1 PC Network installer
either 1) uses 1 PC Network's parts he/she has on hand or 2)has 1 PC Network
ship the relevant parts to him, the Client will be assessed a $50 restocking
fee plus any shipping and handling fees, in addition to the cost of the
equipment/part(s) themselves.
Section VI - SERVICE WORK -
Any scheduled
service call(s) that is determined, either by 1 PC Network's installer, the
Client, or the Customer themselves, to be due to user error (such as
equipment malfunction due to operation error on the user's/customer's end)
will result in a service call charge at $150 per hour for a minimum of 4
hours plus any travel expenses.
Section VII – Project Scheduling -
Contracts that do not include a specific start date, will be scheduled based
on current work load and next schedule block availability that allows for
completion of the contracted project from start to finish. Multiphase
projects will be planned out according to scheduling availability for the
time being as well as the Client's needs.
1 PC Network
reserves the right to delay a project in the event that scheduling conflicts
occur based on information provided by the Client or an associated General
Contractor (GC) in regards to the status of a jobsite. 1 PC Network will
attempt to work out the most practical timeframe to complete the contracted
work as quickly as possible regardless of the originally scheduled start
date. All scheduled Installation or Service Contracts are subject to delay,
and flexibility is essential for both parties
involved. Please be aware that a delay caused by another scheduled project
may affect the scheduling of all new projects.
Section VIII – Late Payments -
All payments are to be received by 1 PC Network by the due date stated on
the invoice. Any and all late payments will entail a finance charge of 2.5%
per month and $100 processing fee.
